Desktop Support Specialist

Title: Desktop Support Specialist
Reports to: Director, IT
Department: G & A
Classification: Exempt
Last Updated: April, 2017


miRagen Therapeutics, Inc. is a biopharmaceutical company founded to harness the power of microRNA (miRNA) biology.  The company combines strong in-house expertise in microRNA biology and chemistry with external partnerships and academic collaborations that leverage best-in-class technologies. Together with its strategic partners, miRagen is focused on the discovery and development of innovative microRNA-based therapeutics in disease areas with high unmet medical need.   


Job Description:

The Desktop Support Specialist will be a technical resource providing infrastructure, hardware, and software support. The incumbent will play a vital role in the implementation, development, and maintenance of robust systems needed to achieve our discovery research and clinical development goals. Primary responsibilities include:

  • Deploy applications, software, and operating systems 
  • Perform software maintenance, updates, patches to servers and workstations.
  • Provide technical support (software, hardware, and network)
  • Provide end-user support
  • Update/rebuild/configure workstations, laptops, and desktops
  • Understanding of hypervisor and virtualized infrastructure
  • Understanding Microsoft Windows Server 2008 R2, 2012 & 2016
  • Setup/troubleshoot/configure Microsoft Office 2013 & 2016
  • Monitor server health utilizing event logs and other troubleshooting tools
  • Oversee new and existing equipment, hardware, and software upgrades.
  • Update/maintain/monitor antivirus applications for servers and client systems
  • Network asset management
  • Perform system backup procedures, monitor antivirus clients and WSUS updates
  • Liaise with the scientific staff and assist with specialized laboratory software issues


Specific Network Administrator Duties:

  • Active Directory Account Creation
  • Antivirus Software Management
  • Data Backup Monitoring
  • Email Creation, Change, and Removal
  • Mobile Device Support
  • VoIP Support
  • Update Management
  • Workstation Installation, Maintenance, Upgrades, and Support
  • Server Installation, Maintenance, Upgrades and Support
  • Email and Messaging Administration
  • Group Policy Administration



Bachelor’s degree with 5+ years of relevant work experience or equivalent. Experience in the biotech industry preferred but not required.


Required Skills:

  • Technical knowledge of Microsoft Active Directory.
  • Hands-on hardware troubleshooting experience.
  • Working technical knowledge of current network protocols.
  • Basic SharePoint maintenance experience.
  • Research lab experience preferred (but not required)
  • Effective interpersonal skills and relationship-building skills.
  • Self-motivated with strong analytical and problem-solving abilities.


To Apply:  

Interested candidates should email a cover letter and resume in PDF format to